Frequently Asked Questions
How do I use my device?
Place the device on your neck, positioning the electrodes on either side of your vagus nerve pathway (just below the jaw). Connect via the mobile app, select your desired program, and adjust the intensity to a comfortable level. Start with 10-15 minute sessions and gradually increase as needed.
How often should I use the device?
For best results, we recommend using Reliwe 1-2 times daily. Many users find benefit from morning sessions for energy and evening sessions for relaxation. Consistency is key - regular daily use typically shows the best outcomes after 4-6 weeks.
Is vagus nerve stimulation safe?
Yes, transcutaneous vagus nerve stimulation (tVNS) is considered safe for most people. The technology has been extensively studied and is non-invasive. However, it's not recommended for people with certain conditions (cardiac pacemakers, epilepsy, pregnancy). Always consult your healthcare provider before starting any new wellness protocol.
How do I charge my device?
Connect the included USB-C cable to the charging port on the bottom of your device. A full charge takes approximately 2 hours and provides 8-12 hours of use. The LED indicator will show red while charging and turn green when fully charged.
What if the device isn't working?
First, ensure your device is fully charged and properly positioned on your neck. Check that the mobile app is connected via Bluetooth. Make sure the electrode contacts are clean. If issues persist, try resetting the device by holding the power button for 10 seconds. Contact support if problems continue.
What's your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your Reliwe, return it within 30 days of purchase for a full refund. The device must be in good condition with all original packaging and accessories.
Does the device work with both iOS and Android?
Yes! The Neupulse 435i app is available for both iOS (version 13.0+) and Android (version 8.0+). Download it from the App Store or Google Play Store, create an account, and pair your device via Bluetooth.
What's covered under warranty?
Our warranty covers manufacturing defects and hardware malfunctions. Starter packages include 1-year warranty, Professional packages include 2-year warranty, and Clinic packages include 5-year warranty. Warranty does not cover damage from misuse, accidents, or normal wear and tear.